Making A Purchase All business accepted by Essex Electrical Wholesalers (Braintree) Ltd (the seller) is subject to the following terms which shall be incorporated in and shall constitute the whole of the agreement between the seller and you (the buyer) as the date of despatch of the contract goods from our premises to the exclusion of all other agreements (whether written or oral) or documents passing between the parties prior to such date.

We are unable to accept an order until payment is made in full. Prices shown on our web site do not form either in part, or in full, a contractual agreement until delivery (acceptance of) is made. We reserve the right to update our prices without prior notice.

EEW reserve the right to make changes or discontinue any products listed in this publication without notice.
Shipping And Handling All orders are subject to a small handling charge of £10.00. Fragile and bulky items that require special handling arrangements are subject to a carriage charge at cost. In this event you will be notified of this cost before we process your order. Our aim is to deliver all goods within 3 to 5 working days.

The buyer is required to inspect goods for shortages and damage at the time of delivery. Claims in respect thereof will not be accepted where the buyer (or anyone apparently having its authority to do so) has signed a delivery note accepting the quality and condition of the goods. Claims for shortages, defects or damage in other respects must be made in writing within three days from receipt of goods.

The seller shall have no liability in respect of any failure or delay in supplying goods and any part thereof to the extent that fulfillment thereof is prevented, frustrated, impeded and/or delayed, or rendered uneconomic as a consequence of any circumstances or event beyond the sellers reasonable control including cancellation or delay of goods from the third party.
Delivery Schedule Unless specified otherwise, we will deliver goods in accordance with your order. We reserve the right to charge carriage for all orders and those defined by the seller as requiring special packaging requirements. A valid signature will be required on collection or delivery. Title of the goods will pass to the buyer once goods are despatched from our registered address. If you do not receive your goods within 5 working days, the buyer will notify the seller immediately.

If the buyer refuses deliveries or the buyer has not made suitable provisions to accept goods the seller reserves the right to recover additional charges such as carriage or administration from the buyer.
Back Orders The seller will notifify the buyer of any back orders prior to taken payment. If the buyer agrees to the anticipated delivery dates given by the seller payment will then be processed. The seller is not responsible for delivery dates not honoured by the manufacturer.
Tax Charges & WEEE Disposal Charge All prices are subject to VAT at 20% (subject to changes in taxation) & where applicable, in accordance to the current legislation a Waste Electrical & Electronic Equipment charge for disposal, has been included in the stated price.
Credit Card Security Many people are concerned about shopping on the internet, and due to media hype have been persuaded not to buy online with a credit card unless the little "padlock" or "key" icon is shown in the bottom corner of the screen. This only appears when the web site uses a system known as "Secure Socket Layer", or "SSL".

Our system of encryption using Java is even more secure than SSL but does not show the little padlock symbol on your browser frame. Please do not let this put you off!

Our store uses 128-bit encryption to safely encrypt credit card information. This is virtually unbreakable and it means that your credit card information cannot be read by anyone other than yourselves and ourselves. We can then process the credit card numbers in the normal way.

Our 128-bit security encryption is the leading state-of-the-art system to prevent credit card fraud on the internet. We know of no documented cases of credit card fraud using our system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption, and are only decrypted after they reach our computer which has the necessary unique security codes. They are not held in clear text on any web site, unlike with SSL.
Privacy Policy ElectricalDirect is committed to providing the safest and most secure shopping experience available, and we take the security of your personal details very seriously.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to privacy@electricaldirect.com

Who are we?
Electrical Direct Ltd are part of the Manutan Group (France). Company Number 02646135 whose registered office is at Essex Electrical Wholesalers (Braintree) Limited, East Street, Braintree, Essex, CM7 3JW. VAT No. 594 8182 92.

How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and/or services, when you purchase our products, or if you register to receive one of our newsletters or catalogues.

What type of information is collected from you?
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, we will also have your invoice and delivery details. For each visitor to our web site, we aggregate information on what pages customers' access or visit, information volunteered by the customer, such as survey information and/or site registrations. The information we collect is used to notify customers and potential customers about our products and services or updates to our web site, not shared with other organizations for commercial purposes. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at privacy@electricaldirect.com. If you find any inaccuracies we will delete or correct it promptly.

How is your information used?
We may use your information to: Process orders that you have submitted; To carry out our obligations arising from any contracts entered into by you and us; Deal with entries into a promotion or competition; Seek your views or comments on the services we provide; Notify you of changes to our services; Send you communications which you have requested and that may be of interest to you. These may include information about new products, promotions, or delivery tracking information. Processing of a job application.
We may analyse your personal information to create a profile of your preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the avoidance of money laundering). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes without your explicit permission.
Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example delivering goods to you or satisfaction surveys).
However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime we will not release your information to third parties outside the Manutan Group for them to use for their own direct marketing purposes.

Security
The personal information that we hold will be held securely in accordance with our internal security policy and the law. We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions on a daily basis.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then please call our call centre or unsubscribe from direct communications such as emails.

How you can access and update your information
The accuracy of your information is important to us. We are continually working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, or you wish us to delete or 'forget' your information, please email us at privacy@electricaldirect.com

Cookies
Cookies are small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. The following functionality requires cookies to be enabled on our website: Remember what is in your shopping basket Remember where you are in the order process Remember that you are logged in and that your session is secure. You need to be logged in to complete an order. The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously): Track the pages you visits via Google Analytics Targeting Cookies
Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our web site.

Processing of data under GDPR
To ensure compliance with the GDPR, Electrical Direct Ltd uses one or more legal bases for processing your personal data:

Consent - where you have given clear consent for us to process your personal data for a specific purpose. Contract - where you are a customer, or are in negotiations to become a customer. Legal obligation - where the processing is necessary for us to comply with the law. Legitimate interests - where it is in yours and our legitimate business interests that we process your data, we're using that data in ways you would reasonably expect and that have a minimal privacy impact. An example of this would be where we send you information about our products that may be relevant to your work.

Review of this policy
We keep this policy under regular review. This policy was last updated in May 2018.

We will give you the chance to refuse any marketing email from us. If you no longer wish to receive marketing information from ElectricalDirect then please use the link named "Unsubscribe" located at the bottom of all of our marketing emails. Alternatively you may unsubscribe via speaking to one of our contact centre agents.

Contacting us
Contact us via the enquiry form on the ElectricalDirect website
Call us on 0808 168 22 77
Email us at privacy@electricaldirect.com
Or write to us at:
ElectricalDirect Limited East Street Braintree Essex CM7 3JW


Returns Policy Goods must not be returned without the seller’s written consent. If such consent is given the goods may be returned provided that it is at the buyers expense and risk, and the goods are received back by the seller in original condition. Request for goods to be returned must be made in writing within 14 days of the original delivery.

Goods returned with the written agreement of the seller must state the original invoice number of the seller. The seller reserves the right to levy a minimum restocking charge of 15% up to a maximum of 100% of the value of the goods depending on their condition. Goods which have been installed and or returned incomplete will not be credited and the buyer is therefore responsible in full to collect the goods at the buyers cost. The seller haven given written notice to the buyer that these goods are awaiting collection, may disposed of the goods if the buyer has not collected the goods within 14 days of the date of notification.

The seller shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the seller instructions (written or oral), misuse or alteration or repair of the goods without the sellers permission.

The seller is not a manufacturer. The buyer shall indemnify the seller against all cost incurred by the seller in connection with warranty claims rejected by the manufacturer.

The seller shall not be liable under this agreement or in any other way for any loss of profit, consequential loss or damage whatsoever arising by acts of omission of the seller or defects in goods sold by the seller.

Where, despite the terms of these conditions the seller is liable to the buyer or any third party for damages in excess of the price of the goods or services complained, the buyer shall indemnify the seller against its liability to pay any such excess.

The above terms do not affect your statutory rights.